Frequently Asked Questions (FAQ)
Q: I’ve placed my online order. What can I expect next?
A: Once you have placed your order, you will receive an order confirmation email. You can also view your order history on your account dashboard. When your order is submitted, we will begin processing it immediately. If your garments are available at once, they will be sent to our production department for embroidery and emblems if applicable. When the customizations are complete, you will be contacted by your account manager once your garments are ready.
A: Once you have placed your order, you will receive an order confirmation email. You can also view your order history on your account dashboard. When your order is submitted, we will begin processing it immediately. If your garments are available at once, they will be sent to our production department for embroidery and emblems if applicable. When the customizations are complete, you will be contacted by your account manager once your garments are ready.
Q: Where will my uniforms be delivered?
A: All Motiva Port Arthur orders will need to be picked up in-store at our Port Arthur store located at 8565 Memorial Boulevard, Suite 100, Port Arthur, TX 77640. You will be contacted when your order is ready for pick up.
A: All Motiva Port Arthur orders will need to be picked up in-store at our Port Arthur store located at 8565 Memorial Boulevard, Suite 100, Port Arthur, TX 77640. You will be contacted when your order is ready for pick up.
Q: What if the garment I want is on backorder?
A: If the garment you have selected is on backorder, your order will take longer to process. Please note that if there are other items on your order that are readily available, you may receive a partial delivery or shipment.
A: If the garment you have selected is on backorder, your order will take longer to process. Please note that if there are other items on your order that are readily available, you may receive a partial delivery or shipment.
Q: I need a size that is not available on the website. What do I do?
A: If you require a size that is unavailable on our website, you may contact your account manager to request a special-cut garment. In most cases we can work with our manufacturers to find a garment that will fit your needs. Please note that special-cut garments are made to order and are non-returnable.
A: If you require a size that is unavailable on our website, you may contact your account manager to request a special-cut garment. In most cases we can work with our manufacturers to find a garment that will fit your needs. Please note that special-cut garments are made to order and are non-returnable.
Q: I recently experienced a fluctuation in my weight. Can I exchange my garments for a different size?
A: Yes. Garments must be unworn and unwashed with the manufacturer's labels and tags still intact. To request an exchange, visit our Return Policy page.
A: Yes. Garments must be unworn and unwashed with the manufacturer's labels and tags still intact. To request an exchange, visit our Return Policy page.
Q: My uniforms are damaged or have already worn out, and I am not qualified to receive more safety points until next year. What do I do?
A: To request more safety points under a special consideration or an exception circumstance, contact your admin to request more points. Visit our home page and click on the link to Request More Points. Complete the form, inputting all the necessary information in the provided fields, then hit submit. The request will be sent to your admin for review/approval.
A: To request more safety points under a special consideration or an exception circumstance, contact your admin to request more points. Visit our home page and click on the link to Request More Points. Complete the form, inputting all the necessary information in the provided fields, then hit submit. The request will be sent to your admin for review/approval.
Q: How do I know how many active safety points I have?
A: Log into your account. Click on the drop down menu in the upper right-hand corner where you see your name. Click on Safety Points. You will then see how many points you have available to you.
A: Log into your account. Click on the drop down menu in the upper right-hand corner where you see your name. Click on Safety Points. You will then see how many points you have available to you.
